Customer case studies
Our customers use our solutions to avoid assumption-driven decisions and costly misalignments. From increased retention to improved product market fit, Proven helps to support your growth every step of the way.
“Proven conducted in-depth customer calls to gather feedback and identify key unmet needs. These insights validated our product positioning and highlighted specific features that would resonate with our core audience. With this data, we were able to launch a new product confidently, resulting in a 35% increase in product adoption and a 20% boost in overall customer retention when compared to our first product.”
— Healthcare tech company and Proven customer since 2021
“Proven worked with us to conduct discreet customer interviews, gathering honest feedback on customer experience and long-term satisfaction. The resulting report provided unbiased, actionable insights that demonstrated we have strong customer relationships.”
— FinTech company and Proven customer since 2023
"We needed independent validation of our customer relationships and market position for strategic planning. Proven conducted confidential customer interviews that gave us unbiased insights into satisfaction levels, competitive threats, and growth opportunities. The professional approach and detailed reporting gave us exactly what we needed to move forward with confidence."
— Professional services company and Proven customer since 2024
Key characteristics of companies that benefit from Proven.
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Proven is ideal for industries where understanding customer behavior is critical to success. These include SaaS companies, subscription services, agencies, and B2B enterprises.
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We work with companies that are tackling high churn, seeking deeper customer insights to drive engagement, or planning strategic product expansions. Proven equips them with actionable data to make smarter decisions.
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For companies preparing for investment, acquisition, or exit, Proven provides independent validation of customer loyalty, satisfaction, and revenue stability—key factors in maximizing valuation and reducing buyer uncertainty.
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Technology & Software Healthcare & Life Sciences Financial Services Manufacturing & Industrial Professional Services Business Services Our methodology adapts to any industry where customer relationships drive business value. We understand the unique dynamics of B2B customer research across sectors and maintain strict confidentiality protocols regardless of industry.